Frequently Asked Questions

  1. How can I save my username and password for future logins?
  2. How do I run a vehicle history report?
  3. Does CARFAX have a glossary of terms used in the vehicle history reports?
  4. I would like to contact a state DMV, do you have contact information for them?
  5. I need to correct some vehicle history information with a vehicle that my company is insuring/financing, how can I do that?
  6. I have heard that CARFAX has a "Buyback Guarantee"? Where can I find more information about it?
  7. Where does CARFAX get its data?
  8. Questions about your invoices or billing statement?
  9. What is the "Minimum Billing Adjustment" on my invoice?
  10. Does CARFAX offer any marketing materials to help me identify auto loan prospects?

How can I save my username and password for future logins?

When you check the "Save Username and Password" box on the sign-in screen and then click go, we securely store your login information. This way, you do not have to re-enter the information each time you return to CarfaxBIG.com.

If you wish to "un-save" your login information, please click on the logout button located above the main menu bar. By doing this, you will be asked to enter your Username and Password each time you visit the CarfaxBIG.com site.


How do I run a Vehicle History Report?

Log on to www.CarfaxBIG.com

  1. Enter your CARFAX Username and Password and then click GO (if you've previously saved your Username and Password, you will bypass this step).
  2. Enter the 17-character VIN, an optional reference number and click GO!
  3. View your Vehicle History Report. If you have entered an optional reference number, this will appear at the top of the report for printing purposes.

Does CARFAX have a glossary of terms used in the Vehicle History Report?

Yes, click here to obtain a list of commonly used terms.


I would like to contact a state DMV, do you have contact information for them?

State: DMV Phone number:
Alabama AL Division of Motor Vehicle (334) 242-9000
Alaska AK Division of Motor Vehicles (907) 269-5559
Arkansas AR Revenue Division (501) 682-4679
Arizona AZ Motor Vehicle Division (602) 255-0072
California CA Department of Motor Vehicles (800) 777-0133
Colorado CO Motor Vehicle Division (303) 205-6000
Connecticut CT Department of Motor Vehicles (860) 263-5700
District of Columbia DC Bureau of Motor Vehicle Services (202) 939-8000
Delaware DE Division of Motor Vehicles (303) 739-4468
Florida FL Division of Motor Vehicles (850) 488-3881
Georgia GA Motor Vehicle Division (404) 362-6500
Hawaii HI Division of Motor Vehicles and Licensing (808) 532-7700
Idaho ID Division of Motor Vehicles (208) 334-8000
Iowa IA Motor Vehicle Division (515) 237-3055
Illinois IL Vehicle Services Department (217) 785-0963
Indiana IN Motor Vehicle Division (317) 233-6000
Kansas KS Division of Motor Vehicles (913) 296-3621
Kentucky KY Department of Vehicle Regulation (502) 564-2737
Louisiana LA Office of Motor Vehicles (504) 925-3723
Massachusetts MA Registry of Motor Vehicles (617) 351-4500
Maryland MD Motor Vehicle Administration (301) 729-4550
Maine ME Bureau of Motor Vehicles (207) 287-9000
Michigan MI Secretary of State (517) 322-1460
Minnesota MN Driver and Vehicle Services Division (651) 296-6911
Missouri MO Department of Revenue (573) 751-4450
Mississippi MS Motor Vehicle Licensing (601) 923-7000
Montana MT Motor Vehicle Division (406) 846-6000
North Carolina NC Division of Motor Vehicles (919) 715-7000
North Dakota ND Department of Transportation (701) 328-2725
Nebraska NE Department of Motor Vehicles (402) 471-2281
New Hampshire NH Department of Safety (603) 271-2251
New Jersey NJ Division of Motor Vehicles (609) 292-6500
New Mexico NM Motor Vehicle Division (888) 683-4636
Nevada NV Department of Motor Vehicle and Public Safety (702) 687-5350
New York NY Department of Motor Vehicles (212) 645-5550
Ohio OH Bureau of Motor Vehicles (614) 752-7500
Oklahoma OK Oklahoma Tax Commission (405) 521-3221
Oregon OR Driver and Motor Vehicle Services (503) 945-5000
Pennsylvania PA Department of Transportation (717) 391-6190
Rhode Island RI Division of Motor Vehicles (401) 588-3000
South Carolina SC Division of Motor Vehicles (800) 442-1368
South Dakota SD Division of Motor Vehicles (605) 773-3541
Tennessee TN Motor Vehicle Services (615) 401-6714
Texas TX Department of Transportation (512) 465-7611
Utah UT DMV/State Tax Commission (800) 368-8824
Virginia VA Department of Motor Vehicles (804) 367-0538
Vermont VT Department of Motor Vehicles (802) 828-2000
Washington WA Department of Licensing (360) 902-3770
Wisconsin WI Division of Motor Vehicles (608) 261-2583
West Virginia WV Division of Motor Vehicles (304) 558-3900
Wyoming WY Division of Motor Vehicles (608) 266-3666

CANADA

Province/Territory: DMV website: Phone Number:
Alberta AB Alberta Registries (403) 297-4210
British Columbia BC Motor Vehicle Branch (250) 387-6824
Manitoba MB Division of Driver & Vehicle Licensing (204) 945-6850
New Brunswick NB Motor Vehicle Branch (506) 453-2140
Newfoundland NF Motor Registration Division (709) 729-2509
Nova Scotia NS Registry of Motor Vehicles (902) 424-5851
Ontario ON Safety & Transportation Division (416) 235-2999
Prince Edward Island PEI Highway Safety Division (902) 368-5200
Quebec QU Société de l'assurance automobile (800) 361-7620
Saskatchewan SK Saskatchewan Government Insurance (306) 751-1200
Yukon Territory YNT Yukon Territory Community & Transportation Service (403) 667-5315

Please note, these numbers are subject to change without notice. CARFAX will make every effort to correct these numbers as changes become available.


I need to correct some vehicle history information with a vehicle that my company is insuring/financing, how can I do that?

You can do this by logging into your account and submitting a Data Research Request.


I have heard that CARFAX has a "Buyback Guarantee"? Where can I find more information about it?

http://www.carfax.com/guarantee/hctermsanddef.cfm


Where does CARFAX get its data?

You can find more information on CARFAX data sources here.


Questions about your invoice or billing statement?

Invoices are generated at the beginning of every month for the prior months usage. They are usually mailed out between the 5th and 10th of the month. Subscribers have the option to add their monthly usage details to each invoice at no additional charge. Please contact your Account Manager to have that added.

Payment Options
Check
Money Order
Wire Transfer for International Accounts (Contact your Account Manager for details)


What is the "Minimum Billing Adjustment" on my invoice?

This adjustment is the difference between an account's usage during the month and the minimum monthly fee as designated on your subscriber agreement.

If you have submitted a payment that has not posted to your account, please contact your Account Manager with the following information: Check Date, Check Amount and Check Number. If you show the check has already been processed, you can speed the research process up by faxing a copy of the processed check (front and back) to your Account Manager's attention at 888-648-2716.


Does CARFAX offer any marketing materials to help me identify auto loan prospects?

We know that CARFAX Vehicles History Reports are a valuable resource for your customers, and we're here to help you spread the word. CARFAX offers you marketing materials such as web banners, desk standee, brochures and lobby door stickers designed to help you identify prospects who are in the market for a used vehicle loan.

You can order these materials online, or contact your CARFAX representative to discuss your particular needs. Either way, we're here to provide you whatever materials will work best for you.

For additional questions please contact us at 800-789-6232 or bigcustomerservice@carfax.com